February 17. 2008 22:34

WOW - Once I found the correct oem##.inf file, simple fix. BEAUTIFUL - THANK YOU SO MUCH!!!
You should send this to HP!!!

kenneth

March 3. 2008 00:58

Be aware the section that needs edited may not be in the oem16.inf. In my case it was in oem31.inf.

Thanks for the solution! Worked great.

Charles Dingleshot

May 6. 2008 11:08

Thank you very much! Helped a University of Arkansas Tech today.

oem15.inf for my computer.

Cosmo

May 8. 2008 15:01

Absolute Genius my oem was 18 thanks for the help!

Anthony

May 22. 2008 15:41

brilliant!
mine was 23.

ionut

May 31. 2008 21:19

Legend! Fortunately my Granny hasn't asked. Thanks a bunch - it looks to have worked OK for me too.

My file was oem37.inf. Worked my way back numerically... so this was the 3rd from end in terms of oemXX.inf files. If this is any kind of pattern it might help you find it a bit faster.

This is truly awful from HP. Sheesh, they'd only have to run it once before shipping to figure out it was shagged.

Carl

June 4. 2008 00:45

Many Thanks
You've just saved me the cost of a new window and printer. I was very close to throwing the latter through the former.
Teri

Teri

June 4. 2008 11:54

i think there is a bit of a pattern to it. logic being the most recent thing installed/attempted it was in oem97.inf for me the very last one. fortunately XP has a nice function to search for a word string inside of files rather than the filenames themselves which greatly assisted me in finding the correct one.

Bill

June 5. 2008 10:20

You are a godsend! Thank you! Everything works now. My file was oem21.

kristen

June 8. 2008 22:39

I struggled with this HP2015 issue for days, and tried many work-arounds posted in various forums. Yours is the ONLY solution that worked. Like other posters here, my INF had a different number (towards the end of the list, so that's where you should start). My original HP CD install program installed two different inf entries/drivers in the C:\windows\inf folder (PCL 5e and PCL 6), so I had two different INF's to modify. I don't know if all I had to do was edit one, but I didn't take the chance-- I did both of them. Now I don't have to walk to the next office to pick up my documents from the network printer.
THANKS AGAIN!

Roy

Roy

June 17. 2008 20:23

Great thanks!

Santiago

June 22. 2008 23:57

you my good sir are a legend

Paul

June 24. 2008 14:27

I tried this and still got the error message, only is said it was missing the file "hpc2015.xml", as in now it couldn't find the one I manually input in the oemxx.inf file. (oem36.inf for me)

So, I deleted the entire oemxx. inf file and tried installing again and it worked!

Never would have gotten it without this post, thanks.

Kris

June 25. 2008 17:52

Thank you so much!!

I had to delete a couple different .inf files that were associated with the 2015, but after that I turned off printer, turned back on, it recognized new hardware and went through installation just like normal!!

Michelle

June 26. 2008 03:25

Dude!, I have been racking my brain all day to try and install
this printer for a user here at work. I tried too many things.
Now I have a big headache but I think it will go away since....
I just finished your fix and have a Test Page to prove it. My
oem.inf was 17. Thanks again and God Bless

James

James

June 27. 2008 01:21

HUGE THANKS!

It just takes a few uber smart and decent guys to make something as painful as this go smoothly.

Well done mates!

Neil

June 30. 2008 03:57

Hello! I can't thank you enough for this fix! I just got a new computer and my LaserJet P2015d would NOT install. Since the printer wasn't new, returning it wasn't an option. I hated the idea of having to throw out a perfectly good printer.

I followed your directions and the printer was working within minutes.

Thank you! Thank you! Thank you!

Elizabeth

Elizabeth

July 8. 2008 09:25

Thanks for the advice, but unfortunately, although I changed both 20155 and 20156, it still doesn't work..... any other advice?

V.

July 12. 2008 07:13

VERY COOL....

I didn't read all the feedback, but please change your "find 2015" and change.... I had to search all of the file for "20155" and had many to change.... and wha-la, magic.

Sir... you just saved the day! Thank you!!

HolyMohly

July 18. 2008 21:57

Worked for me too in another oem.inf file.

Thanks so much for this, I've a few of these and they were really starting to become a pain in the ass every time we move/install them.

Cheers!

Paul.

Paul

July 21. 2008 11:27

Nice work!

Thank you for taking the the time to help others.

You ROCK!

Tim

July 27. 2008 03:59

Is anyone else getting the installer asking for more files?
e.g. Unidrv.inf unidrv.hlp etc?

Cheers

calvin

July 27. 2008 21:44

Thank you so much for taking time to explain this issue. I had to fix oem21 and it worked well.
Regards

Ahmad

July 28. 2008 21:25

Thank you, thank you, thank you! After 3 hours of digging on the Internet & HP's site last night, I came across your fix. No other fix I found & tried worked, so finding yours was a blessing. I appreciate the work you must have put into trying to figure this out... you saved my printer from certain doom as my frustration level had reached its peak

Deborah Berlin

August 7. 2008 07:42

Thanks for the fix! I've installed four HP 2015s over the last two weeks and this last one gave me these frustrating issues. Fortunately I found your blog pretty early on and didn't waste hours on trying to find a solution. I appreciate you making this info available very much!

Jude

August 15. 2008 17:36

Bravo Brett and Cherish. Take a bow. Your suggestion worked like a charm. I had a little trouble locating the file containing "hpc20155.xml,,,0x00000020". I couldn't locate an inf folder in c:\windows. I used START / SEARCH / ALL FILES AND FOLDERS and entered the text string to locate it. I made the change, saved the file, and was then able to load the driver. Thanks and best wishes.

Jordan

August 18. 2008 16:47

You are awesome!!! It worked for me too, but you are right, poor Nannie!

Mary Anne

August 29. 2008 18:48

thanks you're the best !!

guillaume

September 2. 2008 07:19

Hi! Found it in oem17.inf

Had to change every 20155 for 2015.

You were of help, HP was not!!!

Muchas gracias, eres poca madre!

mexican gal

September 15. 2008 14:27

Grandioso si funciona !

tks !

Pako

October 13. 2008 00:31

My HP P2015 is printing very faint. What could be the problem. Its not giving the dark you would see from other printers.

Brian Mashingaidze

October 23. 2008 13:23

با تشکر از مطالب مفید شما

راهپیما

November 1. 2008 15:50

THANK YOU. This worked.
(I AM the grandma and could only figure this out with your help!!!) -- Kaki.

kaki

November 2. 2008 23:59

I tried your solution and it did not work. Within the oem16.inf file, I did not find the hpc20155.xml lines. I ran a search in the c:\windows\inf folder for any file containing the string "hpc20155.xml" and the oem24.inf file appeared. I opened it in MS Word, deleted the extra 5, and "Wah Lah". Many, many "thank you's"! Through your site I found a very quick solution to this irritation.

Paul

November 29. 2008 19:02

Legend, shame HP don't provide such helpful support. Why dont they just put this problem right?

Mr White

November 30. 2008 23:06

YOU ROCK! Got it fixed!

Ben

December 7. 2008 08:19

My friend, you are a genius. There's no chance I would have figured this out on my own. Also, fyi for others--when windows found the two sources I had to choose windows update not the .inf file I had just changed just like Vishal.

If you're anywhere near Davis, CA, I'll have to buy you a beer. Or a case. Thanks a million.

Mark

Mark

December 10. 2008 10:48

You saved me sooo much trouble. Thanks lad!

John

December 10. 2008 16:44

Thanks a million man. I work technical support for a company and have seen this issue many times. You were the first person to actually give me the fix however. Thanks a million!

Chris

January 11. 2009 06:22

pure genuis spent 4 hrs on it until I came across this

jim

January 15. 2009 16:18

In my case it was oem19.inf. Worked perfectly. How did you figure that out? Amazing! Thanks so much.

J

January 24. 2009 07:50

Thank u so much, u saved my day.

Husam

February 5. 2009 22:00

Thanks for this - I just spent 2 of the most grueling hours of my life on this insanity. I was trying to help a user remotely and she only had a Verizon card with really bad coverage, so there was a 10 - 15 second delay in my remote control software - for every mouse click! I found these entries in 2 .inf files - 42 and 43. I changed the entry in both, and the printer loaded right up!

I am so sick of HP I can't stand it. They used to be a good company, but their quality control and service have gone right down the toilet lately - not just in printers, but in computers too. I won't even sell HP printers anymore - I've moved on to Xerox. They're more expensive, but they are the best printer on the market these days.

Thanks for the help!

Bill

February 22. 2009 12:07

Excellent work. mine was in oem22.inf

Thanks again, people like u make the world go round so much smoother

Jimbo

March 5. 2009 15:54

Hi guys

Before the "change hpc20155 for hpc2015" worked for me in Windows XP.

In Windows Vista I couldn't make it work and so I chatted with a technician of HP. They gave me the link to

h20000.www2.hp.com/.../SoftwareDescription.jsplang=en&cc=us&prodTypeId=18972&prodSeriesId=1845551&prodNameId=1845552&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=ja-35999-15

which is like a universal driver. I did this:

1. Uninstall al previous drivers.
2. Delete the printer from the printer list. Unplug printer.
3. Restart the computer.
4. Downloaded the driver from the link. Save it in a known location.
5. Unzip the driver to another known location.
6. Select from Control Panel-Printers, Add Local Printer.
7. When asked for software for printer, select from location of unzipped files. (a "universal" driver will be instaled for a "universal" printer, you will see it in your priters list)
8. Restart the computer. Wait for the system to be fully working (desktop and all automatic applications working).
7. Plug the printer to the computer and let the "found new hardware" wizard go on.
8. The wizard will (somehow) use the "universal driver" for identifying the newly plugged printer.
9. Close the wizard.
10. Go to Printers list. Select Properties of the damm thing. In General, ask for test page.
11. MIRACULOUSLY the page has been printed. (8 hrs of wondering around drivers and the web, hideous!!!!)

Hope this helps anyone with Vista.

Best to all

mexican gal

April 12. 2009 19:35

Mine was OEM33
Thanks

Al

April 19. 2009 05:43

thank

anh

April 21. 2009 08:00

Love ya man!! You solution saved me from many hours of grief and silent rage. It worked great.

Side note: the file will be in your highest (latest) OEM, most likely, since that's created when you try to install the printer.

Hein

April 23. 2009 08:32

YOU ARE A GENIUS!

Thank you very much, i thought i would have spent the whole night trying to solve this problem!

Michele

April 30. 2009 06:52

G00D G00D JOB

thanks from italy

fau

May 20. 2009 12:20

FANTASTIC! Thanks ever so much for sharing, once I found the correct oem file it worked!

Ilona

July 19. 2009 01:30

Excelente...very much..!!!!

Ana

July 30. 2009 18:40

Thank you very much. I got really pissed off by this shit. I haven't had a problem with HP that sucked more than that...

Yordan

August 10. 2009 06:41

You are the man. This was perfect! thank you.........

Ted

August 14. 2009 16:54

This saved me a lot of research time, which I couldn't really afford to give this printer right now. I really appreciate your tip!

stars99

August 20. 2009 08:28

Mine was OEM 50 !!!

installed perfect ! great fix mate, nice1

Fezsta

September 26. 2009 07:40

Guys believe it or not.

This fix help me to get a service ticket of 213,775.5 $ signed by a client just on time, which means revenue get recognized in the current month Oct (Very good)
Other wise the revenue could sadly get recognized in Nov
(soo bad) :-o
By the way mine was (oem36.inf)

Well done my friend.

Taher

October 5. 2009 13:50

Thanks a million dude, works awsome!!!

Lillen

October 6. 2009 07:21

thank you!! the hpc file was in oem 31 for me - AMAZING - It was a whole week trying to figure this out.

Mita

October 9. 2009 04:49

THANK YOU SO MUCH!!!
THANK YOU SO MUCH!!!
THANK YOU SO MUCH!!!

Guillermo

October 13. 2009 09:25

Thanks so much for posting your solution. Easy fix (finally!).

steve in london

November 8. 2009 20:55

You rock, was troubleshooting the HP2015 formatter board problem and decided to first try a laptop direct USB to the printer 1st. Got this missing driver error and your fix worked prfectly!

No it looks like the formatter board is the problem so off it goes to the 'bakery' for a 350 degree 8 minutes reflow bake to restore the solder joints.

Guys like you should be allowed to send HP support assistance invoices and make some money saving their behind.

cheapdude

November 24. 2009 16:47

Excelente. Muchas gracias, my friend.
Amigos como tu hacen que todos participemos activamente en los foros...

Marshall

January 1. 2010 17:46

Hi, there. Thanks for the hint, but... it doesn't work with my PC. The printer had been installed properly, everything was OK, and some fortnight ago the PC started annoying me with the known message. Nothing was changed in the system, just a computer's fancy. I followed your hint and it didn't bring me any further to the big sigh. So far, the only annoying things are the comment on startup (response: Cancel) and the need to push the green button on the printer each time I'm sending anything to the printer. My nerves still can handle this, but how long?

My PC has a Win XP on board, the printer is linked directly to my PC and other users print their stuff on my printer via the local network.

Should anyone help me with this, I will be very grateful.

Jarek

January 11. 2010 07:42

Pingback from pendosoft.com

Printers from hell « Pendosoft Blog

pendosoft.com

January 12. 2010 21:18

Worked like a charm. Very much appreciated!

Mike

February 18. 2010 20:09

Thank you!!!! I have spent hours working on this and your fix finally did the trick. My OEM file was 53.
Thank you, thank you, thank you!

Teri